Managed Customer Experience Services

Accelerate your digital business and improve omini-channel customer engagements.

Voice has always been the traditional communications medium for organisations. But digital channels are slowly closing the gap and overtaking traditional channels. Organisations now also recognize customer experience as a key differentiator in strategic performance, as well as for self- and assisted-service contact channels. Our Customer Engagement Hub is designed for organisations whose success is determined by differentiated customer experience across a multitude of channels, across voice, video, email, chat, message, web, mobile, social, and video.

How our Customer Engagement Hub can help you

Make customer engagement personal – across generations

Our Customer Engagement Hub provides a state-of-the-art customer experience solution so that your customers can engage with your organisation on their terms. It helps you introduce new functionality across voice, email, chat, message, web, mobile, social, and video, when you need it, while paying only for what you use.

We provide a differentiated customer experience across all touch-points. Our omnichannel, workforce optimization, and analytics solutions integrate the physical, digital, and contact center worlds, enabling a seamless customer experience that creates organisational engagement and value.

Customer Engagement Hub is integrated into the cloud, so implementation is quick across multiple locations, and results are delivered fast. We can integrate the hub with your existing technology infrastructure and even train your employees to get the most out of the solution.

With the hub in place, you get:

  • a dedicated instance leveraging cloud infrastructure, low risk repeatable deployments, digital channels and bundled solutions
  • an end-to-end stack of components to support integration, omnichannel, unified desktop, centralised reporting, and workforce management
  • adherence to security, governance and compliance
  • monthly cost per user, per feature, which includes infrastructure, application licensing and support, and service management

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Over the years, EAZEMAX have continuously enacted a spirit of professionalism through service delivery with a constant pursuit for excellence. Our people do things the ‘EazeMax Way’, with a value system that promotes integrity, hard work, honesty and a professional spirit of service towards our clients

Okafor Chidozie
Enterprise Architect